@article{aler-et-al_ks2002,
  author       = {Aler, Ricardo and Borrajo, Daniel and Camacho, David and Sierra-Alonso,
    Almudena},
  journal      = {Knowledge-Based Systems},
  number       = 8,
  pages        = {473 -- 483},
  title        = {A knowledge-based approach for business process reengineering, SHAMASH},
  volume       = 15,
  year         = 2002,
}